The Sound of Silence
by Cory Ballard
During peak riding times, silence would be a nice reprieve from the loud chatter on the bus. Unfortunately the silence we are now hearing is the lack of audio announcements for stops on our county bus.
Transit Television Network, the company that ran the audio announcements, has filed for bankruptcy. The audio announcement of stops made bus travel easier for riders who are blind and visually impaired. A rider could relax on the bus and just wait to hear their stop automatically called. Now, a rider who is blind or visually impaired must rely on the driver to announce the stops as required by ADA.
Troy Hergert, a long time bus rider who is blind commented, “The loss of the automatic stop announcement forces me to rely on each individual bus driver to announce the stops. History shows that half do and half don’t. Some require that you remind them to do this and some resist. This is a step backward and will require that we proactively hold each bus driver accountable for these ADA/transit company policies.”
A representative from MCTS’s Customer Service reported they do not currently have another similar option for this equipment. They will contact us if another solution becomes available.
In the meantime, any complaints and recommendations should be passed on to MCTS (the Milwaukee County Transit System). You can call Customer Service at 414-937-3218 or send an e-mail to: <
custserv@mcts.org.
Tags: Bus Travel, MCTS, Mobility
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